Fighting with Borders
Borders and I have been in the biggest fight.
I received a Borders gift card from my in-laws for Christmas. Danny encouraged me to use my gift card soon after the company filed for bankruptcy.
Nearly a month ago I started looking for just the right books to order. I had my shopping cart ready. I entered my name and started to enter my address. Every time I entered my city, the “continue” button would disappear. I could go no further.
So I thought I would check my Borders Rewards information to make sure I would get my free shipping.
Then it asked me to login. I was certain of my username and password, but it kept saying it was incorrect. So I clicked the link “Forgot Username”. The message said I would have an email within 1 hour with my username, if I didn’t I was to contact Customer Care.
I waited. Nothing.
I did it again. Nothing.
I emailed Customer Care. I really didn’t want to call.
I tried “Forgot Username” multiple times. Nothing.
I called Customer Care. I talked with someone that I swear was from this show. We weren’t on the same page. She clearly didn’t understand that my “continue” button was disappearing.
She did promise to send me a temporary password that would come “in 48 hours”, “oh, no, I mean 3-5 minutes.”
It. Did. Not. Come.
I had given up on Borders.com. I was going to just go to the store this Friday when I was down in Eugene. I just hoped that I would find the same prices as I had online.
Today I was checking the emails in my “Junk Box” and for the first time. Ever. I saw this phrase “Can’t find an email? Check to make sure that the sender address hasn’t been blocked.”
Oh. No. I. Didn’t?!?!?
Yep, apparently, I blocked all emails from Borders.com. I removed them from my blocked email address list.
I hit the link for “Forgot Password” on their webpage.
And in approximately 3-5 minutes I received an email with the requested information.
It’s ok Borders. I’m not mad. I just hate it when we fight.
I’d be happy with another gift card though…